BUYER’S FAQ
Custom Acrylic Manufacturing FAQ: Everything You Need to Know Before Your First Order
Get clear answers to the most common questions from procurement teams sourcing custom acrylic products.
Learn about OEM capabilities, customization options, production lead times, quality control, packaging and global shipping.
Factory Direct
Direct manufacturer with competitive pricing
OEM/ODM
ISO 9001 certified with strict QC system
Export to 25+ countries worldwide
17+ years manufacturing experience
Your Trusted Partner for Custom Acrylic Manufacturing
Frequently Asked Questions About Custom Acrylic Manufacturing
Are you a manufacturer or trading company?
ACRYLIC2GO is a factory-direct OEM/ODM acrylic manufacturer based in Shenzhen, China. Since 2009, we have specialized in custom acrylic displays, acrylic boxes, frames, retail fixtures, and lucite furniture for international buyers.
We manage the complete manufacturing process in-house, including material preparation, CNC machining, laser cutting, polishing, bending, bonding, assembly, quality inspection, and export packaging.
Working directly with our factory allows buyers to receive competitive pricing, better production control, and faster communication throughout the project.
What is your minimum order quantity (MOQ)?
Our MOQ depends on the product design, size, material requirements, and production process.
For standard acrylic products, lower quantities may be possible for sample approval or initial testing.
For fully customized projects, MOQ is usually determined by tooling requirements, material purchasing, production efficiency, and packaging requirements.
We understand that many brands need flexibility when launching new products, so we evaluate each project individually rather than applying a fixed MOQ for every order.
How quickly can I receive a quotation?
For standard inquiries with complete specifications, we usually provide quotations within 24 hours.
To prepare an accurate quotation, please provide:
- Product drawings or dimensions
- Material requirements
- Quantity
- Color specifications
- Surface finishing requirements
- Packaging requirements
For complex OEM projects, our engineering team will review the design first to ensure the quotation is accurate and production-feasible.
Can I order samples before placing a bulk order?
Yes.
We highly recommend sample approval before mass production, especially for customized acrylic products.
Our sample process allows buyers to verify:
- Product dimensions
- Acrylic thickness
- Transparency and surface quality
- Assembly structure
- Color matching
- Packaging details
After sample approval, we proceed with mass production according to the confirmed specifications.
Ordering
Learn how to start your project, request samples, receive quotations and understand our minimum order requirements.
Can you manufacture products from our design files?
Yes.
ACRYLIC2GO can manufacture custom acrylic products based on customer-provided design files, including:
- Adobe Illustrator files (.AI)
- Vector PDF files (outlined artwork)
- CAD drawings
- 3D models
- Product sketches and reference images
For acrylic displays, boxes, frames, and retail fixtures, AI and vector PDF files are commonly used for precise cutting layouts and production preparation.
Our engineering team reviews every design before production to confirm:
- Acrylic thickness requirements
- Cutting dimensions
- Assembly structure
- Bending and bonding methods
- Production feasibility
If any improvements are needed, we will provide professional suggestions to help optimize the design for better quality and efficient manufacturing.
Can you work from sketches or product ideas?
Yes.
Many of our customers start with only:
- Hand sketches
- Product photos
- Simple concepts
- Reference samples
Our engineering team can help transform ideas into production-ready designs through:
- Structure optimization
- CAD drawings
- Prototype development
- Material recommendations
- Manufacturing solutions
We support customers from concept development through final production.
Can you improve our existing product design?
Yes.
Besides manufacturing, we provide OEM/ODM engineering support to help improve product performance and production efficiency.
Our team can review designs and suggest improvements related to:
- Material thickness
- Assembly structure
- Stability
- Production cost
- Packaging efficiency
- Manufacturing feasibility
Our goal is not only to make products, but to help customers create products that are practical for production and commercial use.
What artwork files are required for custom printing?
For custom printed acrylic products, we recommend providing editable vector artwork files to achieve the best printing quality, detail accuracy, and color consistency.
Preferred file formats include:
- Adobe Illustrator files (.AI)
- Editable vector PDF files (outlined artwork)
For image-based artwork, high-resolution PNG files may also be accepted, provided the resolution is suitable for the required printing size and application.
Vector artwork files are highly recommended because they allow our production team to:
- Maintain sharp edges and fine details
- Achieve clearer and more precise printing results
- Improve color reproduction accuracy
- Reduce image distortion during production
For UV printing applications, AI files or outlined vector PDF files are especially recommended, as they provide better control over fine graphics, logos, text details, and overall artwork reproduction.
Before mass production, our team will review the artwork specifications and confirm requirements related to:
- Artwork size
- File format
- Resolution
- Color references
- Printing method
Can you sign an NDA to protect our designs?
Yes.
We understand that many projects involve confidential product designs, brand concepts, and new product launches.
We can sign customer-provided NDAs or discuss confidentiality requirements before sharing project information.
Protecting customer designs and intellectual property is an important part of our OEM cooperation.
Can you match custom colors and brand artwork accurately?
Yes.
We can support custom color matching for acrylic products, printed graphics, and branded components according to customer requirements.
For specific brand colors or special color requirements, customers are recommended to provide Pantone color references (PMS) or approved color samples to ensure the most accurate color matching.
Our team can assist with:
- Pantone color matching
- UV printing color adjustment
- Logo and graphic reproduction
- Acrylic color selection
- Production sample approval
For mass production, we recommend confirming a color sample or pre-production sample before manufacturing to ensure the final products meet your expected appearance and brand standards.
Can you provide custom packaging?
Yes.
We provide retail-ready and export packaging solutions, including:
- PE bag protection
- Foam protection
- Custom inserts
- Printed cartons
- Individual retail & gift packaging
- Shipping cartons
Our packaging team works with customers to balance product protection, shipping cost, and retail presentation requirements.
Customization
What acrylic materials do you use?
We mainly work with high-quality acrylic materials for different applications, including:
- Clear acrylic
- Colored acrylic
- Frosted acrylic
- Mirror acrylic
- Cast acrylic sheets
Material selection depends on product requirements such as:
- Optical clarity
- Strength
- Thickness
- Outdoor usage
- Surface appearance
Our team can recommend suitable materials based on your application.
What manufacturing processes do you offer?
Our manufacturing capabilities include:
- Saw cutting
- Laser cutting
- CNC routing
- CNC precision machining
- Diamond polishing
- Flame polishing
- Hot bending
- Drilling
- Threaded insert installation
- Acrylic bonding
- Assembly
- Custom packaging
These processes allow us to produce products ranging from small retail displays to large acrylic furniture pieces.
What is your standard production lead time?
Production lead time depends on product design, material requirements, order quantity, production processes, and current factory workload.
For reference, typical production timelines are:
Standard acrylic products
For relatively simple acrylic products using standard clear, black, or white acrylic sheets:
- Small quantity orders (under 200 pcs): approximately 10–15 working days
- Larger volume orders (500–1,000+ pcs): approximately 20–25 working days
Complex acrylic products
For products involving more complex structures, multiple components, special assembly, or additional manufacturing processes:
Typical lead time: approximately 25–30 working days
Acrylic products with additional materials or components
For projects combining acrylic with other materials, such as:
- Wood components
- Metal parts
- LED lighting systems
- Custom hardware
The production timeline may require approximately 35–40 working days, depending on the project complexity.
Prototype / Sample lead time
Sample development time depends on design complexity:
Simple prototypes: approximately 3 working days
More complex samples: approximately 5–7 working days
Samples requiring special materials, additional processes, or custom components: approximately 7–10 working days
Before confirming the production schedule, our team reviews each project individually based on:
- Product structure
- Acrylic thickness
- Material colors
- Surface finishing requirements
- Order quantity
- Production capacity and current workload
We provide a detailed production timeline after reviewing the final specifications and approved samples.
What is your monthly production capacity?
Our production capacity depends on product complexity and order requirements.
With experienced production teams, professional equipment, and organized manufacturing processes, we support both small customized projects and repeat bulk production.
Before each project, we evaluate production requirements including:
- Material availability
- Production schedule
- Labor requirements
- Quality control checkpoints
Can you handle repeat orders?
Yes.
Many of our customers require ongoing production rather than one-time orders.
For repeat projects, we maintain:
- Approved drawings
- Production specifications
- Material information
- Quality standards
- Packaging requirements
This helps ensure consistency between initial and future orders.
Manufacturing
How do you ensure consistent product quality?
Quality control is integrated throughout our manufacturing process.
Our QC system includes:
- Incoming material inspection
- Production process inspection
- Dimension verification
- Surface and edge quality inspection
- Assembly inspection
- Final packing inspection
We focus on preventing problems during production rather than only checking finished products.
Do you inspect every order before shipment?
Yes.
Every order goes through final inspection before shipment.
Our inspection covers:
- Product dimensions
- Acrylic thickness
- Surface scratches
- Edge finishing
- Assembly quality
- Packaging condition
Inspection requirements can also be customized according to customer standards.
What certifications do you have?
Our factory operates with internationally recognized management standards, including:
- ISO 9001 Quality Management System
- ISO 14001 Environmental Management System
- FSC Certification
We continuously improve our production management to meet the expectations of global customers.
Can you provide inspection reports?
Yes.
Inspection reports, product photos, and production updates can be provided according to customer requirements.
For larger projects, we can support additional inspection arrangements before shipment.
Quality Assurance
Understand how we control quality and ensure every order meets international standards.
Which shipping terms do you support?
We support common international trade terms, including:
- EXW
- FOB
- CIF
- DDP (depending on destination and project requirements)
We work with experienced logistics partners to provide reliable export solutions.
Can you arrange DDP shipping to our country?
Yes.
For customers who prefer a simplified purchasing process, we can help arrange door-to-door shipping solutions.
DDP availability depends on:
- Destination country
- Product type
- Shipment volume
- Current logistics conditions
Can you ship using our freight forwarder?
Yes.
Customers are welcome to use their own freight forwarders.
We can coordinate with your logistics partner regarding:
- Shipment booking
- Export documents
- Loading schedule
- Packing requirements
Can you split shipments to multiple addresses?
Yes.
For large projects, split shipments can be arranged based on:
- Production completion
- Urgent delivery requirements
- Warehouse capacity
- Customer launch schedules
Shipping & Logistics
What payment terms do you offer?
For new customers, our standard payment terms are usually:
- Deposit before production
- Balance before shipment
For long-term business partners, payment terms can be discussed based on cooperation history and order volume.
Which payment methods do you accept?
We accept common international payment methods, including:
- Bank transfer (T/T)
- Other payment solutions depending on project requirements
Payment methods can be discussed according to customer preference and order conditions.
Which currencies can you accept for payment?
We mainly support:
- USD
- Other currencies can be discussed depending on project requirements.
Payment
What if the products arrive damaged?
We carefully design export packaging to reduce transportation risks.
If damage occurs during shipping, please provide:
- Photos
- Videos
- Quantity affected
- Shipment information
Our team will review the situation quickly and work with customers on an appropriate solution.
How do you handle quality claims?
Customer satisfaction is important to our long-term cooperation.
If a quality issue is identified, our team will:
- Review the production records
- Analyze the cause
- Provide corrective actions
- Discuss replacement or compensation solutions when necessary
Will replacement parts be provided?
Yes, when applicable.
For products requiring assembly or replacement components, we can provide replacement parts according to the situation.
Our goal is to support customers beyond the initial shipment and build long-term partnerships.
After-sales
Learn how we handle quality issues and provide support after delivery.
Need more information about custom acrylic manufacturing?
We’re here to help.